FAQs

Below is a list of the questions we are most frequently asked.

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Need Help?

If you have an issue or question that requires immediate assistance, please reach out to us here. We'll aim to get back to you the same working day.

Delivery & Returns

Q: What are your delivery options?

We prioritise reliability and care at every stage, which is why we partner with best-in-class couriers to ensure your order arrives on time and in perfect condition.

  • Free Royal Mail Tracked 24 Hour Delivery on orders over £30, order by 4pm weekdays or 12 noon Saturday.
  • Guaranteed UK Next Working Day Delivery with UPS, order before 2pm weekdays.
  • Saturday Delivery (Royal Mail)
  • International delivery with UPS, 2-3 days to the EU, 3-5 days to the rest of the world, guaranteed. All customs fees and EU levies are included at checkout.
  • No signature is required. Every delivery is confirmed with a photographic Proof of Delivery, left in a safe place where requested on your tracking.

If you require guaranteed weekday delivery, please choose our UPS service, or Saturday Delivery for weekends. Whilst our Royal Mail Tracked 24 service is 95% on-time, it is not guaranteed.

Please note: UPS Next Day delivery may take 1–2 business days for remote locations, including the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Scilly, and Channel Islands (postcodes starting AB, BT, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH, TR, ZE).


CHOSEN DELIVERY DATE

  • Add your preferred delivery date on any Product Page.
  • Selecting a date here is optional but supersedes any shipping service you chose at checkout, e.g. UPS Next Day will be used for the date you request.
  • Use a Saturday Service for Saturday deliveries.
  • Whilst we have exceptional accuracy, this service is not guaranteed unless combined with a Guaranteed service.
Q: How do I track my order?

Enter your mobile number at checkout for live updates as your gift makes its way to its destination, and a tracking link arrives by email once it's dispatched. If you've created an account, you can log in anytime to see the full journey.

Q: What happens if I miss an attempted delivery?

If you're not in when delivery is attempted, our courier will try again the next working day. You can also rearrange delivery or provide new instructions directly via the tracking link in your email or SMS updates.

If you’re unlikely to be available, we recommend selecting a secure, sheltered safe place through your tracking link. This helps ensure a smooth delivery without delay.

Q: An incorrect address was provided, can it be changed?

You have up to 30 minutes after placing your order to request address changes at no extra cost. After that, changes are at our discretion and depend on whether the order has been processed or dispatched.

If your parcel has already been shipped, we'll do our best to help. However, a £7.50 redelivery fee will apply if the item is returned to us due to an incorrect or incomplete address.

Please note: It's the customer's responsibility to provide an accurate delivery address. Any costs or delays resulting from address errors are the customer's responsibility.

Q: Can I delay my order?

Yes - if your order hasn’t yet been processed or accepted, we’re happy to delay dispatch to suit your preferred delivery date. Just email us as soon as possible at orders@edenandcohampers.com.

If your order has already been dispatched, you can usually delay delivery by up to 7 days using the tracking link provided. This option must be selected before the scheduled delivery day, and is managed directly through the courier. This is at the discretion of the courier, and not guranteed.

Q: Can I set a delivery date for the future?

Yes, every product page lets you choose your preferred delivery date, and we'll dispatch your gift to arrive as close to that date as possible. If you're ordering ahead for a specific occasion, we'd suggest choosing a weekday a little earlier than needed, just in case.

Whilst we have exceptional accuracy, this service is not guaranteed unless combined with a Guaranteed shipping option, such as UPS Guaranteed.

Q: Can I return my order for a refund?

We take great pride in crafting high-quality items, from our premium chocolates to our hand-made granolas and nut butters, and we want you to feel completely confident ordering from us.

To ensure you do, we offer Hassle Free Returns wherever we possibly can. Food and personalised goods aren't required to be returnable under UK law, but we think that's not much comfort if something isn't quite right. We've built a fair, generous policy of our own, balanced with the food safety standards we're required to follow.

1. The 14-Day Cooling-Off Period

You have 14 days from the date your order is delivered to let us know if you'd like to return something. This applies across the UK and EU.

2. Food Safety & Hygiene Requirements

Due to health protection and hygiene regulations, we can only accept returns on food items that are completely unopened, un-tampered with, and still in their original heat-sealed or factory-sealed packaging.

  • If a safety seal is broken, a jar is opened, or a wrapper is torn, that item can't be resold and won't be refunded, we're sure you understand why.
  • Your personalised gift card, printed with your own message, can't itself be resold, but you're welcome to return it and we will recycle it for you.
  • Build Your Own Hampers are excluded from returns entirely. Because every item is chosen by you, these hampers are made to your own specification and are truly personalised.
  • Gifts must be returned in their original packaging, with the hamper or box itself intact, as well as the products inside.

3. How Returns Work

If you'd like to return your eligible, unopened items, you have two simple options:

  • Let us arrange it for you
    Get in touch and we'll organise a convenient, labelless collection where a courier collects the gift directly from your chosen address. A flat fee of £7.50 is deducted from your refund, covering the tracked collection courier and return processing. This return absorbs the loss of single-use elements like your personalised gift card and presentation packaging, we absorb those costs for you as part of this convenience service and recycle this.
  • Arrange it yourself
    You're welcome to arrange and pay for your own courier instead. Contact us first and we'll confirm the correct address to send it to. No fee applies if you choose this option, but we'd recommend a tracked service, as we can't refund items lost in transit that have not reached us.

4. How Refunds Are Processed

Once your return reaches us, our team checks it over for food safety compliance. We aim to refund you within 7 to 10 working days of receiving it back, and always within the 14 day maximum required by law.

If you return your entire order, we'll also refund your original standard delivery cost. If you used our returns collection service, the £7.50 fee is deducted from this total. If the £7.50 return fee exceeds the total value of your refund, no additional balance will be owed to us, but no refund will be issued.

5. Damaged or Faulty Items

Everything above is about change-of-mind returns. If any part of your order arrives damaged, broken, or defective, such as a broken jar or melted product, just let us know straight away with a photo. We'll arrange a free replacement or full refund, no fees applied, and this includes Build Your Own Hampers too.

Q: My hamper was damaged in transit, what should I do?

If your hamper has arrived damaged, please email us at orders@edenandcohampers.com as soon as possible. Include your order number, a brief description of the issue, and clear photographs of both the damaged item and the outer packaging.

We will issue you a claims form, this allows us to raise the issue with our courier and arrange a resolution quickly. All damage must be reported within 48 hours of delivery so we can assist effectively.

Q: How do I return a gift?

If you've received a gift and would like to return it, please ask the original purchaser to email us at orders@edenandcohampers.com with the order number and reason for return. For security and refund purposes, returns must be arranged through the original purchaser.

Returns and collection are hassle free and labelless, we'll arrange collection from the required address once you've been in touch. A flat £7.50 restocking fee applies, deducted from the refund, which is issued to the original payment method.

Q: What happens if my parcel is returned to you?

If your parcel is returned to us due to a delivery issue, such as an incorrect address, missed delivery attempts, or failure to collect from a depot, it's the customer's responsibility to use the tracking provided and contact us to arrange redelivery.

In these cases, a £7.50 redelivery fee will apply, and any delays caused by address or access issues are the customer's responsibility.

If the delivery address was incorrect and the parcel cannot be returned to us, we're unable to offer a refund. Please double-check your delivery details carefully at checkout.

What's Inside (Ingredients)

Q: What's Inside the Chocolate Letterbox (Petite) Gift?

This hamper is plant-based and suitable for Vegans. The ingredient and allergen information below is taken directly from our producers, so you know exactly what's inside. If you need an item swapped for allergen reasons, contact us to discuss options.

Salted Caramel Oat-Based Chocolate
Sugar, Cocoa Butter, Dried Gluten-Free OAT Powder, Cocoa Mass, Dried Rice Powder, Sea Salt (<1%), Emulsifier (Sunflower Lecithin), Natural Caramel Flavour, Vanilla Extract, Cocoa Solids: 43% Minimum
Contains: OAT
May contain traces of Milk, Soya, Gluten, Peanuts, and Nuts

Luscious Orange Oat-Based Chocolate
Sugar, Cocoa Butter, Dried Gluten-Free OAT Powder, Cocoa Mass, Dried Rice Powder, Emulsifier (Sunflower Lecithin), Natural Orange Flavour (<1%), Vanilla Extract, Cocoa Solids: 43%
Contains: OAT
May contain traces of Milk, Soya, Gluten, Peanuts and Nuts

Peanut Nougat Choc Bar
Sugar, Glucose Syrup, PEANUTS (16%), Cocoa Butter, Rice Powder (Dried Rice Syrup, Rice Starch, Rice Flour), Cocoa Mass, Coconut Oil, Golden Syrup, Brown Sugar, Sea Salt, Hydrolysed Pea Protein, Emulsifiers (Sunflower Lecithin, Rapeseed Lecithin), Natural Flavourings
Contains: PEANUTS
May contain trace of tree nuts

Honeycomb Blast Choc Bar
Sugar, Glucose Syrup, Cocoa Butter, Rice Powder (Dried Rice Syrup, Rice Starch, Rice Flour), Cocoa Mass, Coconut Oil, Raising Agent: Bicarbonate of Soda, Emulsifiers (Sunflower Lecithin, Rapeseed Lecithin), Natural Flavourings
May contain traces of peanuts and tree nuts.

Signature Chocolate Blend
White Granulated Sugar, Cocoa (30%), Himalayan Pink Salt
May contain Milk

White Chocolate Velvet
Coconut Sugar, Coconut Milk Powder, Cacao Butter (20%), Vanilla Flavouring, Salt
May contain Milk

Chocolate Wonders Raspberry Scrunch
Chocolate (Cocoa Mass, Cane Sugar, Cocoa Butter, Vanilla Powder), Coconut Oil, Honeycomb (Cane Sugar, Coconut Syrup), 9% Freeze Dried Raspberries
Not suitable for consumers with an Almond, Hazelnut, Pecan, Cashew or Pistachio Nut Allergy
May contain Gluten-Free Oats
Contains: PEANUTS, OAT

May Contain means these allergens are handled on shared equipment or within the same facility, not that they are an ingredient in this product.

Don't hesitate to check with us before ordering if you're gifting to someone with a severe allergy.

Q: What's Inside the Signature Hamper?

This hamper is plant-based and suitable for Vegans. The ingredient and allergen information below is taken directly from our producers, so you know exactly what's inside. If you need an item swapped for allergen reasons, contact us to discuss options.

Apple Crumble Granola
Gluten-Free Jumbo OATS (49%), Chicory Root Fibre, Apple Sauce (10%), Rapeseed Oil, Date Powder, CASHEW Butter, Apple Pieces (4%), SOYA Crispies (SOYA Protein Isolate), Pumpkin Seeds, Cinnamon (1%), Sea Salt, Natural Flavouring
Contains: CASHEW, SOYA, OATS
May contain Peanuts or other Nuts

Peanut Butter with Cornish Sea Salt
PEANUTS (98.5%), Cornish Sea Salt (1.5%)
Contains: PEANUTS
May contain traces of other Nuts

Chai Blend
White Granulated Sugar, Cinnamon, Ginger, Nutmeg, Star Anise, Cardamom, Black Pepper and Clove
May contain Milk

Chinese Salt & Pepper Cashews & Almond
ALMONDS (50%), CASHEWS (40%), Sea Salt, Sugar, Acacia Gum, Natural Flavouring, Garlic Powder, Cinnamon, Cayenne, Fennel, Clove, Star Anise and Szechuan Pepper
Contains: ALMONDS, CASHEWS
Made in an environment that handles Sesame, Peanuts and other Tree Nuts

Luscious Orange Oat-Based Chocolate
Sugar, Cocoa Butter, Dried Gluten-Free OAT Powder, Cocoa Mass, Dried Rice Powder, Emulsifier (Sunflower Lecithin), Natural Orange Flavour (<1%), Vanilla Extract, Cocoa Solids: 43%
Contains: OAT
May contain traces of Milk, Soya, Gluten, Peanuts and Nuts

Praline Truffles
Dark Chocolate Cocoa Solids: 70% minimum, Cocoa Mass, HAZELNUTS 27%, Raw Cane Sugar, Cocoa Powder, HAZELNUT Oil 0.8%, Cocoa Butter, Sea Salt 0.6%
Contains: HAZELNUTS
May contain Milk and Other Nuts

Salted Date Caramel Bliss Balls
Dates (78%), PEANUT Butter (100% roasted PEANUTS), Dark Chocolate (Cocoa Mass, Sugar, Cocoa Butter, Emulsifier: SOY Lecithin, Flavouring: Natural Vanilla), Sea Salt (1%), Cocoa Solids 55% Min
Contains: PEANUT, SOY
May contain traces of other nuts

Belgian Chocolate Chip Shortbread
Cornflour, Gluten-Free OAT Flour, Sugar, Palm Oil, Belgian Dark Chocolate Chips (11%) [Sugar, Cocoa Mass, Cocoa Butter, Emulsifier (SOYA Lecithins), Flavouring], Rapeseed Oil, Water, Dextrose, Salt, Flavourings, Emulsifier (Mono- and Diglycerides of Fatty Acids), Colours (Carotenes, Annatto Bixin, Curcumin)
Contains: SOYA, OAT

May Contain means these allergens are handled on shared equipment or within the same facility, not that they are an ingredient in this product.

Don't hesitate to check with us before ordering if you're gifting to someone with a severe allergy.

Q: What's Inside the Chocolate Hamper?

This hamper is plant-based and suitable for Vegans. The ingredient and allergen information below is taken directly from our producers, so you know exactly what's inside. If you need an item swapped for allergen reasons, contact us to discuss options.

Peanut Butter with Cocoa & Salted Caramel
Peanuts (70%), Agave Nectar, Sunflower Oil, Cocoa Powder 4%, Salt, Sunflower Lecithin, Natural Flavour 0.1%
May contain traces of other nuts

Belgian Chocolate Chip Shortbread
Cornflour, Gluten-Free OAT Flour, Sugar, Palm Oil, Belgian Dark Chocolate Chips (11%) [Sugar, Cocoa Mass, Cocoa Butter, Emulsifier (SOYA Lecithins), Flavouring], Rapeseed Oil, Water, Dextrose, Salt, Flavourings, Emulsifier (Mono- and Diglycerides of Fatty Acids), Colours (Carotenes, Annatto Bixin, Curcumin)
Contains: SOYA, OAT

Signature Chocolate Blend
White Granulated Sugar, Cocoa (30%), Himalayan Pink Salt
May contain Milk

Salted Caramel Oat-Based Chocolate
Sugar, Cocoa Butter, Dried Gluten-Free OAT Powder, Cocoa Mass, Dried Rice Powder, Sea Salt (<1%), Emulsifier (Sunflower Lecithin), Natural Caramel Flavour, Vanilla Extract, Cocoa Solids: 43% Minimum
Contains: OAT
May contain traces of Milk, Soya, Gluten, Peanuts, and Nuts

Luscious Orange Oat-Based Chocolate
Sugar, Cocoa Butter, Dried Gluten-Free OAT Powder, Cocoa Mass, Dried Rice Powder, Emulsifier (Sunflower Lecithin), Natural Orange Flavour (<1%), Vanilla Extract, Cocoa Solids: 43%
Contains: OAT
May contain traces of Milk, Soya, Gluten, Peanuts and Nuts

Praline Truffles
Dark Chocolate Cocoa Solids: 70% minimum, Cocoa Mass, HAZELNUTS 27%, Raw Cane Sugar, Cocoa Powder, HAZELNUT Oil 0.8%, Cocoa Butter, Sea Salt 0.6%
Contains: HAZELNUTS
May contain Milk and Other Nuts

Black Forest Bliss Balls
Dates, Cranberries (Cranberries, Apple Juice Concentrate, Sunflower Oil), Desiccated Coconut, Cocoa Powder, Sunflower Seeds, Dark Chocolate (Cocoa Mass, Sugar, Cocoa Butter, Emulsifier: SOYA Lecithin, Flavouring: Natural Vanilla), Gluten-Free OATS, Sea Salt, Natural Cherry Flavouring, Cocoa Solids 55% Min

May Contain means these allergens are handled on shared equipment or within the same facility, not that they are an ingredient in this product.

Don't hesitate to check with us before ordering if you're gifting to someone with a severe allergy.

Q: What's Inside the Grand (Sharing) Hamper?

This hamper is plant-based and suitable for Vegans. The ingredient and allergen information below is taken directly from our producers, so you know exactly what's inside. If you need an item swapped for allergen reasons, contact us to discuss options.

Apple Crumble Granola
Gluten-Free Jumbo OATS (49%), Chicory Root Fibre, Apple Sauce (10%), Rapeseed Oil, Date Powder, CASHEW Butter, Apple Pieces (4%), SOYA Crispies (SOYA Protein Isolate), Pumpkin Seeds, Cinnamon (1%), Sea Salt, Natural Flavouring
Contains: CASHEW, SOYA, OATS
May contain Peanuts or other Nuts

Peanut Butter with Fruit & Nut
PEANUTS (82%), Dates (6%), Raisins (3.7% (Raisins, Sunflower Oil)), WALNUTS (3.7%), CASHEWS (3.7%), Cornish Sea Salt, Rice Flour
Contains: PEANUTS, WALNUTS, CASHEWS
May contain traces of other nuts

Chai Blend
White Granulated Sugar, Cinnamon, Ginger, Nutmeg, Star Anise, Cardamom, Black Pepper and Clove
May contain Milk

Chinese Salt & Pepper Cashews & Almond
ALMONDS (50%), CASHEWS (40%), Sea Salt, Sugar, Acacia Gum, Natural Flavouring, Garlic Powder, Cinnamon, Cayenne, Fennel, Clove, Star Anise and Szechuan Pepper
Contains: ALMONDS, CASHEWS
Made in an environment that handles Sesame, Peanuts and other Tree Nuts

Luscious Orange Oat-Based Chocolate
Sugar, Cocoa Butter, Dried Gluten-Free OAT Powder, Cocoa Mass, Dried Rice Powder, Emulsifier (Sunflower Lecithin), Natural Orange Flavour (<1%), Vanilla Extract, Cocoa Solids: 43%
Contains: OAT
May contain traces of Milk, Soya, Gluten, Peanuts and Nuts

Praline Truffles
Dark Chocolate Cocoa Solids: 70% minimum, Cocoa Mass, HAZELNUTS 27%, Raw Cane Sugar, Cocoa Powder, HAZELNUT Oil 0.8%, Cocoa Butter, Sea Salt 0.6%
Contains: HAZELNUTS
May contain Milk and Other Nuts

Black Forest Bliss Balls
Dates, Cranberries (Cranberries, Apple Juice Concentrate, Sunflower Oil), Desiccated Coconut, Cocoa Powder, Sunflower Seeds, Dark Chocolate (Cocoa Mass, Sugar, Cocoa Butter, Emulsifier: SOYA Lecithin, Flavouring: Natural Vanilla), Gluten-Free OATS, Sea Salt, Natural Cherry Flavouring, Cocoa Solids 55% Min
Contains: SOYA, OATS
May contain traces of Peanuts and other Nuts

Belgian Chocolate Chip Shortbread
Cornflour, Gluten-Free OAT Flour, Sugar, Palm Oil, Belgian Dark Chocolate Chips (11%) [Sugar, Cocoa Mass, Cocoa Butter, Emulsifier (SOYA Lecithins), Flavouring], Rapeseed Oil, Water, Dextrose, Salt, Flavourings, Emulsifier (Mono- and Diglycerides of Fatty Acids), Colours (Carotenes, Annatto Bixin, Curcumin)
Contains: SOYA, OAT

Salted Caramel Oat-Based Chocolate
Sugar, Cocoa Butter, Dried Gluten-Free OAT Powder, Cocoa Mass, Dried Rice Powder, Sea Salt (<1%), Emulsifier (Sunflower Lecithin), Natural Caramel Flavour, Vanilla Extract, Cocoa Solids: 43% Minimum
Contains: OAT
May contain traces of Milk, Soya, Gluten, Peanuts, and Nuts

Almond Biscotti Biscuits
Gluten-Free OAT Flour (36%), ALMONDS (15%), Coconut Oil, Coconut Flower Sugar, Raising Agent (Cream of Tartar, Sodium Bicarbonate), Bitter ALMOND Extract (Organic Aroma)
Contains: ALMONDS, OAT
May contain traces of Peanuts and other Nuts

Carmel Popcorn Chocolate Nuggets
83.0% dark chocolate (sugar, cocoa mass, cocoa butter, natural vanilla flavouring, emulsifier: E322 (SOY)), 15.0% popcorn (sugar, corn, sunflower oil, glucose syrup, natural flavourings), glucose syrup, tapioca dextrin, glazing agent: E414, coconut oil, rapeseed oil.
Contains: SOY
May contain traces of Wheat, Rye, Barley, Oats, Spelt, Peanut, Milk, Almond, Hazelnut, Walnut, Cashew Nut, Pecan Nut, Brazil Nut, and Macadamia Nut.

Bottega 0 White Wine (Non-Alcoholic)
Grape must (70% minimum), water, acidity regulator (citric acid), preservatives (E220 and E242). ABV: less than 0.5%

May Contain means these allergens are handled on shared equipment or within the same facility, not that they are an ingredient in this product.

Don't hesitate to check with us before ordering if you're gifting to someone with a severe allergy.

Q: What's Inside the Prestige (Wicker) Hamper?

This hamper is plant-based and suitable for Vegans. The ingredient and allergen information below is taken directly from our producers, so you know exactly what's inside. If you need an item swapped for allergen reasons, contact us to discuss options.

Apple Crumble Granola
Gluten-Free Jumbo OATS (49%), Chicory Root Fibre, Apple Sauce (10%), Rapeseed Oil, Date Powder, CASHEW Butter, Apple Pieces (4%), SOYA Crispies (SOYA Protein Isolate), Pumpkin Seeds, Cinnamon (1%), Sea Salt, Natural Flavouring
Contains: CASHEW, SOYA, OATS
May contain Peanuts or other Nuts

Peanut Butter with Fruit & Nut
PEANUTS (82%), Dates (6%), Raisins (3.7% (Raisins, Sunflower Oil)), WALNUTS (3.7%), CASHEWS (3.7%), Cornish Sea Salt, Rice Flour
Contains: PEANUTS, WALNUTS, CASHEWS
May contain traces of other nuts

Chai Blend
White Granulated Sugar, Cinnamon, Ginger, Nutmeg, Star Anise, Cardamom, Black Pepper and Clove
May contain Milk

Chinese Salt & Pepper Cashews & Almond
ALMONDS (50%), CASHEWS (40%), Sea Salt, Sugar, Acacia Gum, Natural Flavouring, Garlic Powder, Cinnamon, Cayenne, Fennel, Clove, Star Anise and Szechuan Pepper
Contains: ALMONDS, CASHEWS
Made in an environment that handles Sesame, Peanuts and other Tree Nuts

Luscious Orange Oat-Based Chocolate
Sugar, Cocoa Butter, Dried Gluten-Free OAT Powder, Cocoa Mass, Dried Rice Powder, Emulsifier (Sunflower Lecithin), Natural Orange Flavour (<1%), Vanilla Extract, Cocoa Solids: 43%
Contains: OAT
May contain traces of Milk, Soya, Gluten, Peanuts and Nuts

Praline Truffles
Dark Chocolate Cocoa Solids: 70% minimum, Cocoa Mass, HAZELNUTS 27%, Raw Cane Sugar, Cocoa Powder, HAZELNUT Oil 0.8%, Cocoa Butter, Sea Salt 0.6%
Contains: HAZELNUTS
May contain Milk and Other Nuts

Black Forest Bliss Balls
Dates, Cranberries (Cranberries, Apple Juice Concentrate, Sunflower Oil), Desiccated Coconut, Cocoa Powder, Sunflower Seeds, Dark Chocolate (Cocoa Mass, Sugar, Cocoa Butter, Emulsifier: SOYA Lecithin, Flavouring: Natural Vanilla), Gluten-Free OATS, Sea Salt, Natural Cherry Flavouring, Cocoa Solids 55% Min
Contains: SOYA, OATS
May contain traces of Peanuts and other Nuts

Belgian Chocolate Chip Shortbread
Cornflour, Gluten-Free OAT Flour, Sugar, Palm Oil, Belgian Dark Chocolate Chips (11%) [Sugar, Cocoa Mass, Cocoa Butter, Emulsifier (SOYA Lecithins), Flavouring], Rapeseed Oil, Water, Dextrose, Salt, Flavourings, Emulsifier (Mono- and Diglycerides of Fatty Acids), Colours (Carotenes, Annatto Bixin, Curcumin)
Contains: SOYA, OAT

Salted Caramel Oat-Based Chocolate
Sugar, Cocoa Butter, Dried Gluten-Free OAT Powder, Cocoa Mass, Dried Rice Powder, Sea Salt (<1%), Emulsifier (Sunflower Lecithin), Natural Caramel Flavour, Vanilla Extract, Cocoa Solids: 43% Minimum
Contains: OAT
May contain traces of Milk, Soya, Gluten, Peanuts, and Nuts

Almond Biscotti Biscuits
Gluten-Free OAT Flour (36%), ALMONDS (15%), Coconut Oil, Coconut Flower Sugar, Raising Agent (Cream of Tartar, Sodium Bicarbonate), Bitter ALMOND Extract (Organic Aroma)
Contains: ALMONDS, OAT
May contain traces of Peanuts and other Nuts

Carmel Popcorn Chocolate Nuggets
83.0% dark chocolate (sugar, cocoa mass, cocoa butter, natural vanilla flavouring, emulsifier: E322 (SOY)), 15.0% popcorn (sugar, corn, sunflower oil, glucose syrup, natural flavourings), glucose syrup, tapioca dextrin, glazing agent: E414, coconut oil, rapeseed oil.
Contains: SOY
May contain traces of Wheat, Rye, Barley, Oats, Spelt, Peanut, Milk, Almond, Hazelnut, Walnut, Cashew Nut, Pecan Nut, Brazil Nut, and Macadamia Nut.

Bottega 0 White Wine (Non-Alcoholic)
Grape must (70% minimum), water, acidity regulator (citric acid), preservatives (E220 and E242). ABV: less than 0.5%
Contains: Sulphites

May Contain means these allergens are handled on shared equipment or within the same facility, not that they are an ingredient in this product.

Don't hesitate to check with us before ordering if you're gifting to someone with a severe allergy.

Q: What's Inside the Pamper Hamper?

This hamper is plant-based and suitable for Vegans. The ingredient and allergen information below is taken directly from our producers, so you know exactly what's inside. If you need an item swapped for allergen reasons, contact us to discuss options.

Belgian Chocolate Chip Shortbread
Cornflour, Gluten-Free OAT Flour, Sugar, Palm Oil, Belgian Dark Chocolate Chips (11%) [Sugar, Cocoa Mass, Cocoa Butter, Emulsifier (SOYA Lecithins), Flavouring], Rapeseed Oil, Water, Dextrose, Salt, Flavourings, Emulsifier (Mono- and Diglycerides of Fatty Acids), Colours (Carotenes, Annatto Bixin, Curcumin)
Contains: SOYA, OAT

Signature Chocolate Blend
White Granulated Sugar, Cocoa (30%), Himalayan Pink Salt
May contain Milk

Salted Date Caramel Bliss Balls
Dates (78%), PEANUT Butter (100% roasted PEANUTS), Dark Chocolate (Cocoa Mass, Sugar, Cocoa Butter, Emulsifier: SOY Lecithin, Flavouring: Natural Vanilla), Sea Salt (1%), Cocoa Solids 55% Min
Contains: PEANUT, SOY
May contain traces of other nuts

Luscious Orange Oat-Based Chocolate
Sugar, Cocoa Butter, Dried Gluten-Free OAT Powder, Cocoa Mass, Dried Rice Powder, Emulsifier (Sunflower Lecithin), Natural Orange Flavour (<1%), Vanilla Extract, Cocoa Solids: 43%
Contains: OAT
May contain traces of Milk, Soya, Gluten, Peanuts and Nuts

This section covers food ingredients and allergens only. All self-care or non-edible items included in this hamper (Candle, Hand Cream, Diffuser) are vegan and gluten-free

May Contain means these allergens are handled on shared equipment or within the same facility, not that they are an ingredient in this product.

Don't hesitate to check with us before ordering if you're gifting to someone with a severe allergy.

Q: What's Inside the Chocolate Pamper Set?

This hamper is plant-based and suitable for Vegans. The ingredient and allergen information below is taken directly from our producers, so you know exactly what's inside. If you need an item swapped for allergen reasons, contact us to discuss options.

Salted Caramel Oat-Based Chocolate
Sugar, Cocoa Butter, Dried Gluten-Free OAT Powder, Cocoa Mass, Dried Rice Powder, Sea Salt (<1%), Emulsifier (Sunflower Lecithin), Natural Caramel Flavour, Vanilla Extract, Cocoa Solids: 43% Minimum
Contains: OAT
May contain traces of Milk, Soya, Gluten, Peanuts, and Nuts

Luscious Orange Oat-Based Chocolate
Sugar, Cocoa Butter, Dried Gluten-Free OAT Powder, Cocoa Mass, Dried Rice Powder, Emulsifier (Sunflower Lecithin), Natural Orange Flavour (<1%), Vanilla Extract, Cocoa Solids: 43%
Contains: OAT
May contain traces of Milk, Soya, Gluten, Peanuts and Nuts

Peanut Nougat Choc Bar
Sugar, Glucose Syrup, PEANUTS (16%), Cocoa Butter, Rice Powder (Dried Rice Syrup, Rice Starch, Rice Flour), Cocoa Mass, Coconut Oil, Golden Syrup, Brown Sugar, Sea Salt, Hydrolysed Pea Protein, Emulsifiers (Sunflower Lecithin, Rapeseed Lecithin), Natural Flavourings
Contains: PEANUTS
May contain trace of tree nuts

Honeycomb Blast Choc Bar
Sugar, Glucose Syrup, Cocoa Butter, Rice Powder (Dried Rice Syrup, Rice Starch, Rice Flour), Cocoa Mass, Coconut Oil, Raising Agent: Bicarbonate of Soda, Emulsifiers (Sunflower Lecithin, Rapeseed Lecithin), Natural Flavourings
May contain traces of peanuts and tree nuts.

Signature Chocolate Blend
White Granulated Sugar, Cocoa (30%), Himalayan Pink Salt
May contain Milk

White Chocolate Velvet
Coconut Sugar, Coconut Milk Powder, Cacao Butter (20%), Vanilla Flavouring, Salt
May contain Milk

Chocolate Wonders Raspberry Scrunch
Chocolate (Cocoa Mass, Cane Sugar, Cocoa Butter, Vanilla Powder), Coconut Oil, Honeycomb (Cane Sugar, Coconut Syrup), 9% Freeze Dried Raspberries
Not suitable for consumers with an Almond, Hazelnut, Pecan, Cashew or Pistachio Nut Allergy
May contain Gluten-Free Oats
Contains: PEANUTS, OAT

This section covers food ingredients and allergens only. All self-care or non-edible items included in this hamper (Candle & Hand Cream) are vegan and gluten-free

May Contain means these allergens are handled on shared equipment or within the same facility, not that they are an ingredient in this product.

Don't hesitate to check with us before ordering if you're gifting to someone with a severe allergy.

Packaging & Products

Q: How many products are included in a hamper?

Item count varies by collection. Signature includes 8 items, Letterbox Gifts and our Chocolate Hamper each include 7, Grand includes 12, and Prestige includes 14. This excludes the personalised gift card, presentation hamper/gift tube, charitable donation, and any optional finishing touches.

Q: How are your hampers & gift tubes packaged?

Every gift arrives within a premium EDEN & CO. hamper, with your own personalised message on the gift card inside.

Luxury paper filling protects the contents and premium branded tissue paper adds to the moment of opening it.

We don't include receipts or pricing in any order. If you need a VAT receipt, please email us.

Every hamper is safely despatched inside an EDEN & CO. Postal Box.

Q: What are the dimensions & weights of your gift tubes / hampers?

Please see below:

  • Signature Hampers measure 30cm x 23cm x 10cm and weigh approximately 2.5kg to 3kg.
  • Chocolate Hamper measures 30cm x 23cm x 10cm and weighs approximately 1.5kg to 2kg.
  • Grand Hampers measure 45cm x 35cm x 15cm and weigh approximately 4kg.
  • Prestige Hampers measure 45cm x 35cm x 15cm and weigh approximately 4kg to 5kg.
  • Letterbox Gifts measure 20cm x 12cm x 6cm and weigh approximately 0.8kg to 1kg.
Q: Are the products Halal?

Yes, all the hamper products are suitable for Halal.

As standard our hampers do not contain alcohol, however if you wish to add this your hamper will no longer be Halal friendly.

Q: Are you able to provide a nut or soy free hamper?

We can't guarantee a nut or soy free hamper. However, many of our products don't contain nuts or soy, and we're happy to offer substitutions where we can - please note our packaging may state "may contain" and this isn't something we can remove or guarantee against.

If you have a nut or soy allergy, please check individual product ingredients carefully, or get in touch and we'll do our best to help, without a guarantee.

Q: Can my order be gift wrapped?
Every item is presented 'gift ready' within our luxury presentation hamper, lined with branded tissue, and safely despatched in an EDEN & CO. Postal Box
Q: Do I have to be 18 to years old to order?

To add the optional alcohol choices, you must be at least 18 years of age. Age Verification will be required upon delivery.

Q: Can I personalise my gift by including a message?

Yes. Please add this to the order during the purchase process. This will be added inside your personalised greeting card.

Corporate & Large Volume Orders

Q: What Corporate & Bespoke gift services do you offer?

We tailor hampers and branded gifts for corporate, bespoke, and bulk orders, with options including personalised branded sleeves, marketing inserts, your own logo, and a personal note included with each gift.

Whether's it's an extraordinary hamper or branded trainers, our gifting team can help.

Get in touch to talk through what you have in mind.

Q: Discounts, larger orders & customisation?

We offer a tailored quote for larger orders across our Hampers range. Our gifting tiers start from 25 gifts. We also have a "Ready to Gift" Corporate Gift Collection (onsite), which can be sent immediately or personalised and branded. Get in touch and we'll put one together for you.

Q: How does the £500 promise work?

Book a 30 minute call, tell us who you're gifting and what you want them to feel, and we'll handle everything from there. As a welcome, we'll add £500 in gifts to your first order. Minimum spend £5,000.

Q: How does the 10% deposit work?

A 10% deposit secures your allocation, fully refundable up to 60 days before delivery. A 40% production deposit follows at 60 days, at which point your booking deposit also becomes non-refundable, as we commit stock with our producers on your behalf. The final 50% balance is due 10 days before despatch. In short, the design of your gift is always free, and your 10% deposit holds your place.

Q: Can you deliver to multiple addresses, including home and remote workers?

Yes, we can deliver individually to home addresses across your team, or to a single office location, whichever suits your team best. Let us know your preference when placing a corporate or bulk order.

Gifts can also vary per address. You can also request delivery to multiple countries in one campaign. We'll provide an easy way for you or your recipients to enter their addresses.

Q: Do you provide VAT receipts?

Your order confirmation email is usually all you'll need for tax purposes. If you do require a VAT receipt, this becomes available to request once your order has been delivered.
Please email us at orders@edenandcohampers.com after delivery, and one of our team will be happy to send this across to you.

International Delivery, Guaranteed

Q: Do you deliver internationally?

Yes. We deliver across the EU and internationally with UPS, our guaranteed delivery partner. EU delivery arrives within 2-3 days, and Rest of World delivery within 3-5 days.

Q: Will I be charged extra customs fees?
No. Unlike many international couriers, the price you see at checkout is exactly what you pay. All customs fees are covered upfront, with no additional contact or payment required on delivery.
Q: Does the price change depending on where I'm sending to?
Yes. International delivery cost varies by destination and by whether you choose express or standard service, and may fluctuate slightly with fuel charges.<
Q: Will the recipient be asked to pay anything on arrival?

No. The price you pay at checkout is the full price, including all customs fees. There's nothing further for your recipient to pay or arrange on delivery.

Q: What if my recipient isn't available for delivery?

UPS will attempt delivery twice before leaving your gift in a nearby locker for collection. It's the recipient's responsibility to track the parcel and be available, or to collect within the given window.

Q: What if my international order needs to be returned?

International returns are accepted. We can deduct the return postage plus a £7.50 restocking fee from your refund, or you're welcome to arrange the return yourself. Returns must requested in writing (via email) within 14 days of receipt of your gift.

Q: Will I be charged any EU levies or import duties?

No, all EU levies and import duties are included in the price you pay at checkout.

Q: What if my international parcel is delayed or lost?

We have direct contact with UPS and can speak with their team on the ground to help resolve delays quickly.

If it's lost, we'll issue a claim and reimburse you in full.

Q: How can you offer a guaranteed international delivery when others can't?

We use a custom shipping integration with UPS, generating a binding delivery charge at the time of your order and sharing full product details directly with their customs clearance team. This allows fast, guaranteed clearance and delivery, without the delays or surprise charges other companies can run into.

Q: Are there any countries with delivery restrictions?

Spain currently requires the recipient to sign a waiver in person to accept delivery, a requirement of Spanish law that we're unable to avoid. Please let your recipient know to expect this if you're sending a gift there.

Experiences

Q: What is an EDEN & CO. Experience?

An Experience is a gift that delivers a moment and creates a memory, arriving now as part of your hamper, then continued later as a moment to look forward to, from an afternoon at Kew Gardens to a Double Supercar Blast.

Q: How does my recipient claim their Experience?

Inside the card is an Experience Voucher with a QR code and simple instructions. Once scanned, your recipient completes a short activation form, and their Experience pack arrives by email (1-2 working days) or post (3-4 working days), with everything needed to choose a venue, a time, and book their date.

Q: How long is an Experience valid for?

12 months from the date of purchase.

Q: Can I send an Experience without a hamper?

Yes, the Experience Card is a standalone option if you'd rather send the Experience on its own. You can also build your own hamper to accompany it.

Q: Is a charitable donation included?

Yes, every EDEN & CO. gift includes a complimentary charitable donation, made on your behalf.

Q: How many people is each Experience for?

This varies by Experience, most are for two people, a small number are for one. The number of people is stated clearly on each Experience.

Q: Are Experiences suitable for dietary requirements?

Dietary suitability varies by Experience and is stated clearly on each one, since it depends on the venue. All our dining experiences are suitable for Vegan and Gluten Free recipients. For the most up to date offering, please contact the venue directly when booking your experience.

Q: What if my recipient can't use their Experience within 12 months?

The 12 months is the window to book, not to attend. As long as the booking is made within 12 months of purchase, the actual date can be agreed further in advance at the discretion of the venue.

Q: Can I change my choice of Experience?
Yes. Assuming it hasn't been redeemed with a participating venue, get in touch and we'll arrange the swap for you. If your new choice costs more, we'll let you know the difference to pay. If it costs less, you'll receive an Experience Credit Voucher for the difference, this can't be exchanged for money or products, and is redeemable against a future Experience.

Q: Can I cancel my Experience?

Yes, you may cancel your Experience for a full refund, provided:

  • Your Experience Pack has not been claimed
  • It is within 14 days of your Experience purchase

Where your Experience Pack has not been claimed and it remains close to the 14 day window, we'll consider your cancellation request on its individual circumstances.

If you'd like to change your booked date rather than cancel, please contact the venue directly to reschedule, subject to their availability.

Gift Points

What are EDEN & CO. Gift Points?

Gift Points are our way of Thanking You for choosing us to support your special gifting moment. Every time you place an order you earn 10% back in Gift Points. 100 Gift Points = £1 to spend on any future order.

How do I earn Gift Points?

Place an order and earn 10 Gift Points for every £1 you spend. You also earn 500 Gift Points when you add your birthday and 50 Gift Points for following us on social.

How do I redeem my Gift Points?

Your Gift Points are redeemed at checkout. Simply apply them when you place your next order.

You can also access them here, via the Pop-up points tab. Make sure you are signed into your account to see them.

Do my Gift Points expire?

Yes. You have 12 months tho use them.

How do I check my balance?

Log into your account and visit your Gift Points dashboard to see your current balance and ways to earn more.

You can also access them here, via the Pop-up points tab. Make sure you are signed into your account to see them.